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"تمام شرکت‌هایی که واقعاً بزرگ می‌شوند فقط به یک روش این کار را انجام می‌دهند: مردم محصول یا خدمات را به دیگران توصیه می‌کنند"

Steve Ballmer
Steve Ballmer Businessman
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Quote meaning
The main point here is pretty straightforward: the real engine behind a company’s massive growth is word-of-mouth. When people love something, they talk about it. Simple as that. No amount of flashy advertising or slick marketing campaigns can replace the genuine trust that comes from a friend's recommendation.

Historically, this idea has been around forever. Think about the early days of commerce, long before the internet (I know, seems like a different universe, right?). Local businesses thrived because the butcher down the street was known for his quality meat, or the seamstress was famed for her meticulous stitches. They didn’t have billboards or radio spots; they had satisfied customers who spread the word.

Now, let’s bring it closer to home with a real-life example. Remember when Netflix was just a fledgling DVD rental service? They had a few commercials here and there, sure. But what really catapulted them to where they are today was people like you and me saying, “Hey, have you heard of this service that lets you watch movies and TV shows online? It’s awesome!” One person told another, then another, and before you knew it, Netflix was a household name. It wasn’t the fancy ads—it was the buzz created by everyday folks.

So, how do you apply this wisdom in your own ventures or projects? Start by focusing on the core of what you’re offering. Make sure it's something worth talking about. If you're building a product, ensure it’s top-notch. If it’s a service, make sure it's exceptional. When people genuinely love what you’re doing, they’ll naturally want to share it with others. Encourage that sharing. Create opportunities for your customers to talk about you—maybe through referral programs or exclusive events. But remember, at the heart of it, the product or service must genuinely be worth the chatter.

Imagine you’re launching a new café. You could pour money into advertising, sure. But if your coffee is average and your service is forgettable, those ads won’t do much in the long run. Instead, focus on making every cup of coffee the best it can be. Ensure your staff is friendly and the atmosphere is inviting. When someone has an amazing experience at your café, they’ll tell their friends. Those friends will come, have a great experience, and tell more friends. And just like that, your little café starts to grow.

I’ve got a buddy, let’s call him Mike. He started a small tech company a few years back. At first, he was all about the glitzy marketing campaigns. But sales were slow. Frustrated, he shifted his focus to making the product better and ensuring exceptional customer service. Soon, his customers began recommending his product to their friends and colleagues. Word spread, and now Mike’s company is thriving. It wasn't the ads that did it; it was the genuine recommendations from satisfied users.

So, next time you're thinking about how to grow your business or spread the word about a new project, remember—focus on making it something people will love and want to talk about. Do that, and the rest will follow. It’s all about creating that buzz, one person at a time.
Related tags
Business Customer loyalty Growth Marketing Recommendation Scalability Success Word of mouth
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