Business Strategy Quotes

"We're running the company to serve more people." "Your community can be your biggest asset. Don't just sell to them, serve them. " "Opportunity lies in the place where the complaints are." "When product and marketing are doing their jobs well, you'd think that the product almost sells itself." "It’s not about being relentlessly focused on the competitor. It is about being relentlessly focused on the customer." "No great marketing decisions have ever been made on qualitative data" "Marketing is really about people and branding is about creating a unique distinction in the mind of the customer" "The best marketing strategy ever: care." "Make it about your customer, not about you." "Adapt to change is what entrepreneurs must do both now and forever." "Competitive markets destroy profits" "If you want to create and capture lasting value, don’t build an undifferentiated commodity business" "People are not good at expressing their frustration. The best way to listen to the customer is through metrics" "If all you're trying to do is essentially the same thing as your rivals, then it's unlikely that you'll be very successful" "I don't create companies for the sake of creating companies, but to get things done."